Shipping policy
SHIPPING POLICY
Thank you for shopping with Sploofle! Please read our shipping policy carefully so you know what to expect when you place an order.
We currently ship within the United States only.
PROCESSING TIME
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.
SHIPPING TIMES
Estimated delivery time within the United States: 7–20 business days.
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier delays or other factors outside of our control.
TRACKING YOUR ORDER
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package. Please allow 3–5 business days after shipment for tracking information to update.
LOST OR DELAYED PACKAGES
If your package has not arrived within the estimated delivery window, please contact us at brightpaw.store@gmail.com, and we will do our best to assist you. If a package is confirmed lost by the carrier, we will send a replacement at no additional cost.
WRONG ADDRESS
Please double-check your shipping address before placing your order. Sploofle is not responsible for packages delivered to an incorrect address provided by the customer.
CONTACT US
If you have any questions about your shipment, please reach out to us at: