Refund policy
RETURN AND REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.
HOW TO START A RETURN
Email us at sploofle.com@gmail.com with your order number and the reason for your return. We will respond within 1–2 business days with next steps.
30-DAY MONEY-BACK GUARANTEE
If you are not satisfied with your Sploofle purchase for any reason, contact us within 30 days of receiving your order and we will make it right.
OPENED PRODUCTS
Because this is a consumable pet supplement, we cannot resell opened jars. If you are unhappy with your purchase within 30 days, contact us and we will issue a refund — you do not need to send the product back.
Unopened jars may also be returned within 30 days. Return shipping for unopened change-of-mind returns is the customer's responsibility.
DAMAGES AND ISSUES
Please inspect your order when it arrives and contact us immediately if anything is defective, damaged, or incorrect. We will replace it or refund you at no cost to you, and you will not need to pay return shipping.
NON-RETURNABLE ITEMS
Gift cards cannot be returned. Please contact us if you have questions about your specific item.
REFUNDS
Once your refund is approved, we will notify you by email. Refunds are issued to your original payment method within 10 business days. Your bank or credit card company may take additional time to post the refund. We limit refunds to one per customer.
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at sploofle.com@gmail.com.
CONTACT US
Sploofle
sploofle.com@gmail.com